Essential Questions to Ask before Hiring House Cleaners

Essential Questions to Ask before Hiring House Cleaners

Hiring a house cleaning service can be an excellent investment for busy homeowners who don’t have the time to keep their houses clean. However, not all cleaning companies are created equal, and it’s essential to ask the right questions before hiring one to ensure you get the best service possible. In this article, we’ll go over the top questions to ask house cleaning services.

What Services Do You Offer?

Before hiring a cleaning company, it’s essential to know what services they offer. Some companies only provide basic cleaning services, while others offer more specialized services like deep cleaning or move-in/move-out cleaning. Make sure to ask about any additional services they offer, like laundry or organizing, and if they charge extra for those services.

What Is Your Cleaning Process?

Each cleaning company may have a slightly different process for cleaning homes. Ask about their process to ensure it fits your needs and preferences.

For example, some companies may use eco-friendly cleaning products, while others may use traditional ones. It’s also important to know if they bring their cleaning supplies or if you need to provide them.

Do You Have Insurance?

Accidents can happen, even with the most experienced cleaning companies. It’s essential to ensure that the company you hire has insurance to cover any damages or accidents that may occur while they’re cleaning your home. If they don’t have insurance, you may be responsible for any damages or injuries that occur on your property.

What Is Your Pricing Structure?

Pricing structures can vary widely between cleaning companies. Some companies charge a flat rate, while others charge by the hour.

Make sure to ask about their pricing structure and if there are any additional fees or charges that may apply. It’s also important to know if they offer any discounts for regular customers or if they have any promotions going on.

Do You Have References?

Before hiring a cleaning company, it’s essential to check their references. Ask for a list of references and contact them to ask about their experience with the company.

You can also check online reviews and ratings to understand the company’s reputation. If a company hesitates to provide references, it may be a red flag that they’re not reputable.

What Is Your Cancellation Policy?

Life can be unpredictable, and sometimes you may need to cancel a cleaning appointment. It’s essential to know the company’s cancellation policy before hiring them.

Some companies may require a certain amount of notice before canceling, while others may charge a fee for last-minute cancellations. Ask about their policy so you’re not caught off guard if you need to cancel an appointment.

How Do You Handle Complaints or Issues?

Even the best cleaning companies may make mistakes or miss something during a cleaning appointment. It’s important to know how the company handles complaints or issues that may arise.

Do they have a satisfaction guarantee? Do they offer a redo of the cleaning if you’re not happy with the results? Ask about their policy to know what to expect if something goes wrong.


Hiring a house cleaning service can be an excellent investment for busy homeowners. However, it’s important to ask the right questions to ensure you’re hiring a reputable company that fits your needs and preferences. Make sure to ask about their services, cleaning process, insurance, pricing structure, references, cancellation policy, and how they handle complaints or issues. By asking these questions, you’ll be able to hire a cleaning company that you can trust to keep your home clean and tidy.

Suds N Mops Cleaning Services LLC is a cleaning company in Tampa that offers various cleaning services to meet the needs of homeowners. Our team of professional cleaners is dedicated to providing high-quality cleaning services that leave your home spotless and sparkling. We pride ourselves on our attention to detail and personalized approach to cleaning. Contact us today to schedule a cleaning and experience the difference a professional cleaning service can make for your home.



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